UC Attendant

Greater Responsiveness
UC Attendant is an advanced attendant console for NEC's SV9500 and SV9300 communications platforms that provides operators instant access to vital information to improve responsiveness, accuracy and the caller experience.

The UC Attendant offers
  • Optimal call management through a customizable, intuitive user interface
  • Presence-enabled directory that integrates with corporate directory data
  • Skills-based directory search to quickly find the person most suitable to assist the caller
  • A cost-effective way to increase attendant productivity
  • On screen call control with flexible routing
  • Access to presence-enabled directory with click to call, e-mail, short message service and instant message
  • Optional threat recording, Emergency alerts, on-call schedules, message taking and procedure management

Resources

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