3C Features: Connect, Communicate, Collaborate
|UNIVERGE 3C meets the most stringent security and interoperability requirements of the U.S. Department of Defense (DoD).
|Smart Directory view of all contacts, their phone numbers and their availability within the enterprise.
|Rich Presence allows to identify users’ availability based on phone status as well as calendar information and contact them on their preferred device.
|Single Number/Mailbox enables a single phone number for multiple devices like smartphone and desktop terminal to distribute to all contacts and combine mobile and office phone messages into a single mailbox.
|MS Office Outlook® Integration synchronizes meeting calendars and contact groups.
|Instant Messaging/Chat provides a less-intrusive alternative to phone or video.
|Customized IVR enables callers to retrieve information automatically.
|Automated Attendant provides 24x7 call routing including speech interface or DTMF.
|Interactive Call Screening is a virtual personal assistant, which announces a caller and lets users choose to accept, acknowledge or transfer the call.
|Softphone functionality allows employees to use their computers or mobile devices to initiate/receive/forward calls.
|Audio Conferencing enables users to set-up multi-party conferences quickly.
|Desktop Video Conferencing allows users to easily set up video conferences.
|Collaboration includes multiple-party video display, presentation/file sharing, white-boarding and remote controls.
|Call Recording can be done on-demand or using preset automation.
|Contact Center and Operator Attendant guides callers, webchats and emails to the best suited employee, reducing waiting time and improving staff motivation.