India
3C Features: Connect, Communicate, Collaborate
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UNIVERGE 3C meets the most stringent security and interoperability requirements of the U.S. Department of Defense (DoD). |
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Smart Directory view of all contacts, their phone numbers and their availability within the enterprise. |
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Rich Presence allows to identify users’ availability based on phone status as well as calendar information and contact them on their preferred device. |
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Single Number/Mailbox enables a single phone number for multiple devices like smartphone and desktop terminal to distribute to all contacts and combine mobile and office phone messages into a single mailbox. |
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MS Office Outlook® Integration synchronizes meeting calendars and contact groups. |
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Instant Messaging/Chat provides a less-intrusive alternative to phone or video. |
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Customized IVR enables callers to retrieve information automatically. |
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Automated Attendant provides 24x7 call routing including speech interface or DTMF. |
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Interactive Call Screening is a virtual personal assistant, which announces a caller and lets users choose to accept, acknowledge or transfer the call. |
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Softphone functionality allows employees to use their computers or mobile devices to initiate/receive/forward calls. |
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Audio Conferencing enables users to set-up multi-party conferences quickly. |
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Desktop Video Conferencing allows users to easily set up video conferences. |
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Collaboration includes multiple-party video display, presentation/file sharing, white-boarding and remote controls. |
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Call Recording can be done on-demand or using preset automation. |
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Contact Center and Operator Attendant guides callers, webchats and emails to the best suited employee, reducing waiting time and improving staff motivation. |