At the heart of any good business – be it a medium sized or a large corporation spread across several countries – lies a robust communication system. Gone are the days when everyone sat in the same office and you could just walk over to your team member’s cabin to check up on the status of work. With work dynamics having evolved considerably over the years, the need for a reliable unified communications system cannot be denied.
Here are 6 ways in which unified communication adds value to your business:
I. Easy Messaging
Companies have been using both email and voicemail for years, but they’ve usually been kept independent of each other. Unified communications creates a messaging environment that is not just efficient but also flexible. Thanks to the integrated centralized mailbox, employees can manage communications better, which reduces response time and facilitates quicker decision-making. This consolidated environment enhances mobility and boosts efficiency and productivity.
II. Enables Mobility
Businesses have become more and more demanding. Employees are expected to respond immediately regardless of whether they’re stuck in a jam, travelling to another city for an important meeting or out vacationing in the Bahamas. A good unified communications system fulfills this need by allowing employees to communicate on the go through apps on their smart phones and tablets. It also incorporates enterprise features like email, calendars, voicemail, directories, and other business applications that increase productivity and facilitate collaboration.
III. Availability Tracking
In today’s times, not all employees work out of the same office. They could be out in the field or halfway across the globe working out of their home. Unified communications can help track availability of each member of a group and manage presence at a much more intrinsic level. You know when to get in touch with a coworker and even what mode of communication he will be using. As a result, the company is able to establish a more streamlined communication channel and collaborate effectively without being restrained by geographical distances.
IV. Collaborative Working
This is truly a global age we’re living in, with employees located in one part of the country, customers in another, and the vendor in a third. With the cost of business being high, it may not always be possible (or feasible) to connect with all partners in person. Unified communication can bridge this gap by providing the tools needed to connect, collaborate, and share information seamlessly across diverse locations.
V. Instant Conferencing
What business can survive without meetings and conferences? Essential as they might be, you cannot deny that they are difficult to manage, especially the group meetings of teams from various locations. Apart from the costs incurred by the company, both in terms of money and time, there is also the additional hassle of having to travel for these business meetings. A unified communication system gives you a way around by facilitating group communications while reducing cost and travel time. Not only are virtual meetings more convenient, they are also the efficient way to do business.
VI. Multiple Contact Centers
Earlier, companies would have their contact centers in one location, which were packed with agents responding to customer queries, vendor follow-ups, and website enquiries. Now, with unified communication systems, contact center solutions don’t need to be centralized. They can be distributed across different locations, with intelligent routing of calls to the most competent call agent. Unified communication solutions can also be used for outbound activities like acquiring leads, upselling to existing customers, and even collection of debts.
As you can see, unified communications system opens up new doors for a company and changes the way in which they do business. In the modern business world, you’d be incomplete if you don’t deploy a good unified communication solution in your working environment.
NEC’s Unified Communication Systems
Unified communications is one of the prime business verticals for NEC. They have solutions that integrate voice, video, and data across industries and countries. NEC’s unified communication systems are known for their reliability and robust network support.
Learn how NEC's unified communication systems can help you to reduce your response time by seamlessly integrating with your business applications.
Wednesday, 30 Sep 2015